It’s simple to enable Paperless Billing. Here’s how:

1. Go to the Payments and Billing tab and select Manage bill delivery.
2. Choose your preferred billing method for your account(s) and select Update.
3. Paperless Billing will begin immediately.

There are a few reasons why you might receive a paper bill:

1. Your account may be set to Paper Only billing. To change this, log into your account and select the Payments and Billing tab, then select the Manage bill delivery link. Make sure Paperless Billing is selected. If it isn’t, please select it.
2. If you recently chose Paperless Billing, your paper bill may have processed and mailed before your selection was made. In this case, Paperless Billing will begin with your next billing cycle.
3. Your bill may have undergone review and revisions to ensure that all account details are correct. In these cases, Paperless Billing may be temporarily cancelled for this billing cycle and a paper bill was manually issued. Once the review is complete, Paperless Billing will resume. No action is required.

There are a few reasons why you might not receive a paper bill:

1. Your account may be set to receive Paperless Billing. Go to the Payments and Billing tab and select Manage bill delivery. Make sure Paperless Billing is not selected. If it is, please select Paper Only to begin receiving paper bills.
2. If your billing address has recently changed, please contact customer service.

No, there is never a fee to pay your Cirro Energy account online with a credit or debit card.

We accept Visa, MasterCard and Discover credit and debit cards. Credit cards with international addresses are not accepted.

Yes, we use a 1,024 bit encryption certified by Entrust to secure all web transactions.

Follow these simple steps to make a payment:

1. Select the Payments and Billing tab.
2. Select the Make a payment link.
3. Select your preferred method of payment in the Pay From Account box.
4. Enter the amount you wish to pay in the Payment Amount box.
5. Select the date in the Schedule Payment box.
6. Click Make Payment, and you will be taken to the payment summary page.
7. Verify that the payment amount is correct by clicking Confirm.
8. Upon completion, a payment confirmation number will be provided for your records.

Here’s how to schedule a future payment:

1. Select the Payments and Billing tab.
2. Select the Make a payment link.
3. Select the date below Schedule Payment.
4. Use the calendar to select your preferred payment date.
5. Complete the payment. A payment confirmation will be provided for your records.

Here’s how to create a new card payment option:

1. Select the Payments and Billing tab and then select the Manage payment options link.
2. Select the Add new payment method link.
3. Enter a card nickname. For example, "Reward Credit Card".
4. Enter the card information.
5. Upon completion, the card will be added to your payment options.

Here’s how to create a new payment option:

1. Select the Payments and Billing tab and then select the Manage payment options link.
2. Select the Add another payment account link.
3. Enter your information, including the Bank Routing # from the lower left corner of your check followed by the Account # in the bottom center of your check.
4. Enter a bank account nickname. For example, "Home Checking".
5. Verify that we have retrieved the correct bank.
6. Upon completion, the account will be added to your payment options.

Credit and debit card payments post to your account immediately. Bank account payments may take up to 2 business days to post to your account after a payment is made.

You will be charged a $25 return payment fee.

Yes, here’s how to set up Auto Pay:

1. Select the Payments and Billing tab.
2. Choose the Manage Auto Pay option under the Auto Pay Method column.
3. Select Set Up Auto Pay.
4. Select an Auto Pay Method from the drop-down list and click Update.
5. Auto Pay will begin on your next billing cycle.

In order to make a payment toward your deferred balance, all bill payments must be up-to-date and there can’t be any additional balance on the account from average billing. Also, you can’t be on a Deferred Payment Plan (DPP).

If those requirements are met, give us a call and let the Cirro Energy customer care team know you intend to apply a payment to the deferred balance. This is also true if you’re on Auto Pay. Just let us know you’re paying a higher amount on the next payment and to apply the extra payment towards the deferred balance.

If you experience an outage, call the Transmission and Distribution Service Provider (TDSP). To find the TDSP phone number, select the Customer Care tab and choose the Report an outage option and call the outage number listed for your service area. If you have any questions or issues regarding your service address that are not related to an outage, call us at 1.800 MY CIRRO (800.692.4776).

Here’s how to update your password:

1. Select the My Account tab.
2. Choose Change my password.
3. Enter your updated information in the space provided and confirm.

Yes, you can have more than one service address. To add a new address, go to the My Plans tab. Select Add new service and enter the required information in the Register New Account section.

When your account is eligible for renewal, a "Renew Now" link will automatically display in the Status column of the My Accounts tab. Simply follow this link, select a renewal plan and verify your account information. You will be provided a confirmation number for your records when complete. Thank you for saving with Cirro Energy!

Select the My Plans tab and choose Service locations.

In most circumstances your deposit will transfer to your new address.